Shipping policy

Free shipping to the United States All orders shipped within the United States ship free with tracking. There is no minimum order value.

Processing time Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive an email confirmation when your order is placed and another with your tracking number once it ships.

Delivery time The estimated delivery time for your address is shown at checkout and in your shipping confirmation email. Delivery times are estimates and can be affected by carrier delays, weather or peak seasons

Order tracking Use the tracking link in your shipping confirmation email to follow your package. If your tracking hasn't updated for 5 business days, please contact us and we'll look into it.

Address changes Please double-check your shipping address at checkout. If you need to change it, email us as soon as possible — we can update it only before your order ships.

Lost or stolen packages If your tracking shows delivered but you can't find your package, please check with neighbors and your local post office first, then contact us within 7 days and we'll help resolve it with the carrier.

International orders We currently focus on customers in the United States. Shipping rates and times for other countries are shown at checkout. International customers are responsible for any import duties or taxes charged by their country.

Questions? Email cozypaws.storesupport@gmail.com — we reply within 1–2 business days.